Frequently Asked Questions

Yes! Within both Marsh Dining & North Campus Café, students can access Simple Zone; our gluten, tree nut, and peanut free food pantry.

All allergens that appear in each item served in the dining halls are listed in multiple places for guests to view before consumption; on our online menu, on signage prior to entering the dining halls, posted on each food station, and listed on the TV menu screens above each food station. If for some reason you cannot view the allergens on our menu, please talk with a Viking Dining chef about the contents in each items before consuming. Depending on the item, our chefs can prepare you dishes with substitutions or changes if you need (i.e. a burger without cheese, quesadilla without chicken/meat, etc). Please do not hesitate to talk with our staff! We want to make sure you enjoy your experience when dining with us.

Registered Dietitian Olivia Batryn, MS, RDN, LDN is available upon request to meet with you individually if you would like to discuss dining strategies and what our team can offer. To schedule an appointment with Olivia, you can click here or e-mail her at olivia.batryn@sodexo.com. If your special dietary need requires more attention, we would recommend speaking directly with Olivia and also reaching out to the Salem State University Disability Services team.

Follow this link to the Salem State University website to purchase your new meal plan -> https://ask.salemstate.edu/kb/how-upgrade-meal-plan

Dining Dollars are funds that come with your purchase of select meal plans. They can be used for payment at any of our dining locations. Any unused Dining Dollars are forfeited at the close of the academic year. ClipperCash works as a pre-paid debit card account that can be used for purchases both on and off campus wherever the ClipperCard is accepted. ClipperCash does not expire.

Your ClipperCard account can be managed online 24/7 using the GET app. Download the GET Mobile Android App or GET Mobile IOS App to any smartphone or visit our mobile site and sign in using your Navigator login.

For more information about the GET App and managing your ClipperCard, please visit the Salem State University website to learn more.

There are MANY ways to provide us feedback! You can choose which one works best for you. Being specific and providing detail is essential to better assist you. When providing feedback, be sure to include the item, where you were dining, and the date/time of when you visited us. We may follow-up with you regarding additional questions or the outcome of your request. Please keep in mind, if it's an urgent matter, go directly to the closest Viking Dining location and speak with a manager immediately.

Use the Feedback feature on this website.

• This feature is new with our website upgrade. You can submit feedback right from the website!

E-mail Viking Dining management.

• Head to the Meet the Team section on this website. You will find Viking Dining management's e-mails listed under each photo. Please make sure that when sending an e-mail, it's an e-mail listed from this section only.

Write feedback on a comment card.

• You can find these cards at both Marsh and North Campus Café. Management looks each day at the comment cards and responds accordingly. It is important when writing a comment card you leave some sort of contact information so we can follow-up with you if needed.

Ask to speak with our chefs and/or Viking Dining management.

• Our management office is located within the former convenience store in Marsh Dining. You can request to speak to someone at any time. Additionally, you can ask to speak with our sous chef or head chef. Look for the individuals in the kitchen wearing a white coat or have a Viking Dining staff member direct you. If you cannot meet in-person, we are able to meet virtually through Teams if needed.

Social Media

• You can always send us a message via our Instagram page or Facebook page. Note: if messages are sent after 4:30pm on Fridays, we will respond on Monday morning! If your message is an urgent matter, please go to the nearest Viking Dining location and speak with a manager immediately.

Speak with the dietitian

• Talking with our Registered Dietitian, Olivia, is a great way to give feedback or get help. Olivia is a fantastic resource to help with any dietary needs, allergen questions, or overall feedback regarding the dining hall. She can help you navigate the dining hall, come up with a dietary plan, and advocate for you. She is available to meet with you in-person or virtually. Don't forget to follow her on Instagram to keep up to date on all things nutrition!

Join the Food Advisory Board (F.A.B.)

• Each month, Viking Dining meets with students to hear their feedback regarding their time with us during the semester. This is a great opportunity to talk with the chefs about dishes you want to see again or ideas you have to incorporate into the dining halls. The date of each F.A.B. with be advertised on our social media, our website, the dining hall TVs, and included on the calendars distributed to the dorms each month. We also have an e-mail chain where we send out the dates as well. Please contact a manager if you would like to be added onto the list. If meeting in-person isn't possible, you can always attend virtually through Teams.

MYDTXT

• New! Text SSUDining to 82257 & stay up to date on operational changes, specialty menu items, upcoming events, & more! You can also use this new feature to text us feedback & requests! You should expect to hear a response from us within 1-3 business days (during peak times, response time may be delayed). Remember, if your feedback is urgent, please do not text. Go to the nearest Viking Dining location & speak to a manager immediately.
• Note: Due to this new feature, the QR code form of feedback will be retired.